Location: Hybrid – Crawley or Peterborough

Department: Engineering / Platform

Reports To: VP of Engineering

Employment Type: Full-time

About Akixi

Akixi is a leading provider of cloud-based call and contact analytics solutions, empowering businesses to enhance their communications and operational efficiency. As a modern SaaS vendor, Akixi is dedicated to delivering innovative, scalable, and reliable analytics software designed to meet the evolving needs of businesses of all

sizes. Alongside our powerful analytics offerings, Akixi provides comprehensive CRM integration solutions, enabling businesses to streamline customer interactions and enhance productivity by connecting communication systems with their existing CRM platforms.

At Akixi, we’re driven by a passion for delivering cutting-edge solutions that empower organisations to make data-driven decisions, optimise their operations, and thrive in today’s competitive environment. Backed by a team of dedicated experts, we aim to deliver excellence in product development, customer satisfaction and innovation.

Learn more at www.akixi.com.

Job Summary

We are seeking a Senior DevOps Engineer with a deep understanding of AWS cloud infrastructure, Infrastructure-as-Code (IaC) tooling such as Terraform, and configuration management using Ansible. The ideal candidate will be a self-starter, passionate about Site Reliability Engineering (SRE) principles, and thrive in collaborative environments.

You will play a pivotal role in automating infrastructure, improving reliability and scalability, and ensuring smooth CI/CD pipelines across multiple environments. You'll work closely with software engineering, and security teams to drive platform excellence.

Key Responsibilities

Infrastructure & Automation

· Design, build, and manage scalable, secure, and resilient infrastructure on AWS using Terraform (modularized, reusable components).

· Implement configuration management solutions using Ansible, including playbook development, inventory structuring, and role-based automation.

· Manage secrets securely using services such as AWS Secrets Manager or HashiCorp Vault.

SRE & Reliability

· Implement robust monitoring, alerting, and observability tooling (e.g., CloudWatch, Prometheus, Grafana, Datadog).

· Participate in incident response, root cause analysis, and resilience improvements.

CI/CD & Platform Engineering

· Maintain and evolve CI/CD pipelines using tools such as GitHub Actions, Bitbucket Pipelines, or Jenkins.

· Automate deployments for container-based workloads on ECS (Fargate), or Lambda, and manage supporting infrastructure.

· Collaborate with development teams to optimize build/deploy cycles and reduce lead time for changes.

Security & Compliance

· Ensure security best practices are embedded into infrastructure provisioning and pipeline execution.

· Support compliance and auditing by implementing guardrails and controls as code (e.g., AWS Config, SCPs, IAM policy management).

Required Skills and Experience

Technical Expertise

· 5+ years in DevOps, SRE, or Cloud Engineering roles.

· Expertise in AWS core services: EC2, IAM, VPC, ECS/Fargate, CloudFormation, CloudWatch, RDS, DynamoDB, S3, Lambda.

· Strong proficiency in Terraform (HCL) – including workspaces, modules, and Terraform Cloud or similar.

· Ansible experience – developing roles, dynamic inventories, managing remote configurations.

· Strong scripting knowledge (Bash, Python, or Go).

· Experience with container orchestration and deployment (Docker, ECS, or Kubernetes).

· Proficient with GitOps or IaC-based workflows.

SRE Mindset

· Familiarity with Google SRE practices, particularly around reliability, observability, and operational excellence.

· Understanding of systems reliability metrics and associated tooling.

Soft Skills & Behaviours

· Self-driven with a bias toward action and ownership.

· Excellent communicator, able to collaborate across disciplines and levels of technical understanding.

· Experience working as part of a cross-functional team.

· Comfortable working in agile environments (Scrum/Kanban).

Preferred Qualifications

· AWS certification (e.g., Solutions Architect – Professional, DevOps Engineer – Professional).

· Exposure to IaC tools (Terraform, Pulumi), or configuration management (Ansible, Puppet).

· Experience in multi-cloud or hybrid-cloud environments (e.g., Azure, on-prem).

· Background in high-availability environments.